Privacy Policy

General Terms

  • Acceptance of Terms: By accessing or using the OTOT website, you agree to comply with these Terms and Conditions.

  • Modifications: OTOT reserves the right to modify these terms at any time without prior notice.

  • Usage Restrictions: The website and its content are for personal, non-commercial use only. Unauthorized use, including copying or distributing content without written consent, is prohibited.

  • Platform Access: These terms apply to all forms of access, whether via computer, mobile device, or other means.


Purchasing Eligibility

  • Legal Capacity: Users must be at least 18 years old and legally capable of entering binding agreements.

  • Payment Methods: Accepted payment methods include valid credit cards issued by recognized companies or PayPal.

  • Data Security: Customer information is secured and not shared with third parties, except as necessary for order fulfillment.

  • Account Restrictions: OTOT may restrict or cancel orders if user behavior violates these terms or disrupts website operations.


Ordering Process

  • Product Selection: Customers select desired products, specifying type, model, and quantity.

  • Order Form: Customers must provide accurate personal and payment information. Incomplete or false information may result in order cancellation.

  • Order Confirmation: Orders are confirmed upon successful payment authorization and product availability.

  • Pricing: Prices are subject to change. The price at the time of order placement applies.


Delivery and Shipping

  • Delivery Options:

    • Self-pickup: Free of charge.

    • Home delivery: ₪35, with delivery within 14 business days.

  • Shipping Updates: Shipping fees may change without prior notice.

  • Delivery Issues: Customers are responsible for providing accurate delivery information. Failure to receive the package due to incorrect details may result in additional charges.


Customer Support

  • Contact Information:

    • Phone: 052-5717007 (Sunday–Thursday, 9:00–17:00)

    • Email: we.r.otot@gmail.com

    • Instagram: @OTOT__________


Cancellations and Returns

  • Pre-Delivery Cancellation: Orders can be canceled before shipment by contacting customer service. A refund will be issued within 14 days, minus a cancellation fee (5% of the order value or ₪100, whichever is lower).

  • Post-Delivery Cancellation: Customers may cancel orders within two non-holiday days after receipt, provided the product is unused and in original packaging. Returns must be made within 7 days of cancellation notification.

  • Return Methods:

    • In-person at Wolfson 21, Tel Aviv (by appointment).

    • Courier pickup: ₪35 fee.

  • Defective Products: If a product is defective or does not match its description, customers should contact customer service within 7 days of receipt. OTOT will offer a replacement or refund, including shipping costs.

  • Exchanges: Products can be exchanged within 14 days of receipt if unused and in original condition. Courier pickup for returns costs ₪35; the replacement item will be shipped at no additional cost.


Company-Initiated Cancellations

OTOT may cancel orders due to technical issues, stock unavailability, pricing errors, or other unforeseen circumstances. In such cases, customers will be notified, and payments will be refunded within 14 days.


Liability and Disclaimers

  • Limitation of Liability: OTOT is not liable for indirect or consequential damages arising from website use or product purchases.

  • Product Representation: Product images and colors on the website are for illustrative purposes and may differ from actual products.

  • Force Majeure: OTOT is not responsible for delays or failures due to events beyond its control, such as natural disasters or technical issues.


Intellectual Property

  • Ownership: All website content, including designs, images, and text, is the property of OTOT and protected by intellectual property laws.

  • Usage Restrictions: Unauthorized use, reproduction, or distribution of website content is prohibited without written consent.


Governing Law

These Terms and Conditions are governed by the laws of the State of Israel. Any disputes will be resolved in the competent courts of the Tel Aviv–Jaffa district.


If you need further assistance or have specific questions about these terms, feel free to ask.